Alwoodley Community Energy Privacy Policy

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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Alwoodley Community Energy (ACE) is the trading name of Alwoodley Community Energy Ltd. In this document we may be refered to as "we/us/our".

We collect information about you for 2 reasons: 

• to process your order or request
• to provide you with the best possible service.

We will not email you in the future unless you have given us your consent. Giving us a business card or other print media, or sending us an email or other digital correspondence is deemed consent to contact you back in the future.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes: Your Name and Email Address and the orders that you have placed.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 We may collect the following information:

• Name and job title.
• Contact information including email address.
• Information about your employment, such as place of work.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to client surveys and customer service.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may send you newsletters or other information if you have requested it.

From time to time, we may also use your information to contact you for market research purposes or to ask your opinion about various aspects of our community engagement. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us or email us at x@alwoodleycommunityenergy.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.

We do not allow our any organisations to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Web based data will only be stored on secure servers.

In addition, we limit access to your personal data to those employees, agents, contractors and organisations who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any organisation, legal, accounting, or reporting requirements.

You can ask us to delete your data, but this may limit your ability to access some of the services we offer.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any organisation, legal, accounting, or reporting requirements.

You can ask us to delete your data, but this may limit your ability to access some of the services we offer.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Instances of these circumstances are:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.